Electrolux Washing Machine: drain fault

Professional Repair Guide

What is this symptom?

Experiencing a drain fault with your Electrolux washing machine? This issue can prevent your washer from fully expelling water, leaving it wet at the end of the cycle. Commonly indicated by error codes such as E20, E21, or C2, this problem often arises from a clogged drain pump or filter, hindering proper drainage.

Urgency: Medium

Important Tips for Electrolux Models

  • Common Electrolux error codes for drain issues include E20, E21 or C2 indicating drainage problem; guidance specifically recommends checking drainage path and pump filter.

Possible Causes

Clogged drain pump or pump filter

How to Identify: Water stays in drum, humming noise from pump, debris visible in pump filter when accessed

Part: Drain pump / pump filter

External drain or household plumbing blockage

How to Identify: Machine drain hose clear but water still not draining; drainage backs up into sink/trap

Part: Household drain/trap

Faulty drain pump (mechanical failure)

How to Identify: Pump noisy or makes no sound, obstruction removed but still no drainage

Part: Drain pump assembly

Electronic/control board or sensor issue

How to Identify: No pump activation despite clear hoses and pump; inconsistent error codes

Part: Control board / water level sensor

DIY Solutions

Clean drain pump filter and remove debris

Moderate 15-30 minutes
Tools Needed: screwdriver, bucket, towels
  1. Unplug washer and place towels/bucket to catch water
  2. Open access to drain pump filter (usually at front bottom), remove cover
  3. Unscrew and remove filter, pick out lint/debris, rinse filter
  4. Reinstall filter securely and test drain cycle
⚠️ Safety First: Ensure machine is unplugged before accessing pump area

Straighten or clear the drain hose

Easy 10-20 minutes
Tools Needed: none or basic pliers
  1. Unplug washer
  2. Inspect drain hose for kinks/twists behind unit
  3. Straighten any bends and ensure free flow
  4. If blockage suspected, detach hose and flush with water
⚠️ Safety First: Be ready to catch water when detaching hose

Professional Repairs

Replace drain pump assembly

Estimated Cost: $80 - $200

Diagnose and repair control board or sensors

Estimated Cost: $150 - $400

When to Call a Professional

After attempting filter and hose clearing with no improvement
Pump makes unusual noises or is non‑responsive
Error codes persist after basic troubleshooting

Preventive Maintenance

  • Regularly clean drain pump filter: Blockages causing drain faults
    Frequency: monthly
  • Inspect and adjust drain hose positioning: Kinks and flow issues
    Frequency: quarterly
  • Check household drain/trap for buildup: External clogs affecting machine drain
    Frequency: annually

Frequently Asked Questions

Why is my Electrolux Washing Machine drain fault?
Common causes include a clogged drain pump, external plumbing blockages, or a faulty pump.
How do I fix Electrolux Washing Machine drain fault myself?
You can clean the drain pump filter or straighten the drain hose for easy fixes.
How much does it cost to fix drain fault?
Professional repairs range from $80 to $400, depending on the issue.
When should I call a technician for drain fault?
If DIY fixes don't work or if you suspect a control board issue, it's best to call a technician.

References & Sources

Community Analytical Insights

Analysis based on real user discussions from appliance repair communities

Can I Fix This Myself?

75%
DIY Success Rate Difficulty: DIY

Common Issues Reported by Users

  • Clogged drain filter or pump
  • Blocked or kinked drain hose
  • Faulty drain pump

User Suggested Solutions

  1. Check and clear the drain filter and pump assembly. Start by unplugging the machine, then locate the drain filter (usually at the front bottom). Open the filter cover, remove any debris, and clean it thoroughly. Also, check the pump for blockages.

  2. Inspect the drain hose for kinks or blockages. Ensure the hose is properly connected and not bent. If you find any obstructions, clear them out or replace the hose if damaged.

  3. Test the drain pump for functionality. If the pump is not working, you may need to replace it. This involves removing the back panel of the washing machine, disconnecting the pump, and installing a new one.

Analysis based on 1 community discussions
View Sources

Data compiled from real discussions on r/appliancerepair and r/Appliances:

  1. E20 error on a TOP loading electrolux washing machine

Community Discussions

E20 error

Check and clear the pump assembly of any debris.

DIY View on Reddit →

Source: Reddit r/appliancerepair

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