Candy Washing Machine Error E21
⚡ Quick Answer: The Candy washing machine E21 error indicates a drainage issue, where the washer fails to remove water efficiently during the cycle. This may result i... ✅ DIY Fixable
What Does Error E21 Mean?
The Candy washing machine E21 error indicates a drainage issue, where the washer fails to remove water efficiently during the cycle. This may result in a full drum display or unusual sounds during the spin cycle. The most common causes include a clogged drain system or a malfunctioning drain pump. It’s essential to address this error promptly to avoid further complications.
Common Symptoms:
- Water not draining at end of cycle
- Cycle stops or pauses with error displayed
- Machine may display E21 repeatedly until addressed
Possible Causes
- Clogged drain system (filter or hose) (high)
- Faulty or obstructed drain pump (medium)
- Pressure/water level sensor fault or incorrect water level detection (low)
How to Fix Error E21
DIY Fix Check and Clean Drain Filter and Hose
- Unplug the washing machine from power.
- Locate and open the drain pump filter access panel (often at the bottom front).
- Place a shallow tray to catch residual water.
- Unscrew and remove the filter, then clean out lint, debris, or foreign objects.
- Inspect the drain hose behind the machine for kinks and remove any blockages.
DIY Fix Reset the Machine
- After cleaning, plug the washer back in.
- Turn it off and wait a few minutes to allow the control system to reset.
- Restart a short or drain/spin cycle to check if the error persists.
Technician Only Inspect and Service Drain Pump and Internal Components
- Remove the back or bottom panel to access the drain pump.
- Check the pump impeller for obstructions or damage.
- Test the pump motor and electrical connections.
- If the pump is faulty, replace with OEM‑specified part.
Parts needed: drain pump assembly, hose clamps, possibly new drain hose
Technician Only Check Pressure/Water Level Sensor and Control Connections
- Access the suspension and pressure switch assembly.
- Inspect the pressure tube and switch for blockage or defects.
- Test sensor functionality with appropriate tools.
- Replace sensor if defective and verify wiring integrity.
Parts needed: pressure switch/level sensor, tubing
- If cleaning and basic checks do not clear the error
- If water leaks are present
- If internal components like drain pump or pressure sensors appear severely damaged
- If you are unsure about safely accessing internal parts
Next step
Choose the next step for E21
Confirm the diagnosis before ordering. An error code can identify the system involved, but it does not prove that a specific part has failed.
Most relevant component to inspect
Drain Pump
Pumps waste water out of the appliance during the drain cycle.
- Typical part-only price
- $35 - $80
- DIY difficulty
- Easy
- Estimated time
- 15-30 mins
Where can I find the model number?
Check the rating label around the door, lid, frame, rear panel, or inside the appliance cabinet. Use the complete model number, including suffixes.
Verify the complete model and part number on the retailer's compatibility page before ordering.
Other parts options
Check related components first; use model search as a fallback.
Drain Hose
Carries waste water from the drain pump to your home's standpipe or sink drain.
Pressure Switch
Detects the water level inside the tub and signals when to start or stop filling.
Model-compatible Washing Machine parts
Enter the complete model number to browse compatible replacement parts. This is a model-based parts search, not a diagnosis that a specific component failed.
Affiliate disclosure: As an Amazon Associate I earn from qualifying purchases. We may earn a commission from other qualifying purchases or service requests made through links on this page, at no additional cost to you. Recommendations are based on repair relevance, not commission rate.
Optional routine care
Maintenance supplies
These products support cleaning or routine upkeep. They are separate from the possible repair components above and are not claimed to fix this error code or symptom.
Washing Machine Cleaner Tablets
Routine tub-cleaning supplies for residue and odor control. They do not repair a mechanical, drainage, or electronic fault.
Braided Washer Inlet Hoses
A maintenance replacement option for visibly worn external fill hoses. Verify thread size, length, and hot/cold connection requirements.
Washer Drain Hose Holder
Helps secure an external drain hose at the standpipe. It does not correct an internal pump or control fault.
Affiliate disclosure: As an Amazon Associate I earn from qualifying purchases. Recommendations are based on routine-care relevance, not commission rate.
Technical Specifications
| wattage | 120W |
|---|---|
| component | Drain Pump |
| resistance | 30-50 ohms |
| part_number | CANDY 41016673 |
| voltage_rating | 230V AC |
Common Questions
What does E21 error mean on Candy washing machine?
E21 error indicates a drainage issue, often leading to water not draining at the end of the cycle.
Can I fix Candy washing machine E21 error myself?
Yes, you can check and clean the drain filter and hose or reset the machine.
How much does it cost to fix E21 error?
Repair costs for the E21 error range from €50 to €200+, depending on parts and labor.
When should I call a technician for E21?
Call a technician if basic checks do not resolve the error or if there are water leaks.
Sources & References
- Lavatrice Candy Errore E21‑ Motivi e Soluzioni (community)
Data last verified: 2026-07-25
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