Candy Washing Machine Error E21

⚡ Quick Answer: The Candy washing machine E21 error indicates a drainage issue, where the washer fails to remove water efficiently during the cycle. This may result i... ✅ DIY Fixable

What Does Error E21 Mean?

The Candy washing machine E21 error indicates a drainage issue, where the washer fails to remove water efficiently during the cycle. This may result in a full drum display or unusual sounds during the spin cycle. The most common causes include a clogged drain system or a malfunctioning drain pump. It’s essential to address this error promptly to avoid further complications.

Common Symptoms:

  • Water not draining at end of cycle
  • Cycle stops or pauses with error displayed
  • Machine may display E21 repeatedly until addressed

Possible Causes

  • Clogged drain system (filter or hose) (high)
  • Faulty or obstructed drain pump (medium)
  • Pressure/water level sensor fault or incorrect water level detection (low)

How to Fix Error E21

DIY Fix Check and Clean Drain Filter and Hose

  1. Unplug the washing machine from power.
  2. Locate and open the drain pump filter access panel (often at the bottom front).
  3. Place a shallow tray to catch residual water.
  4. Unscrew and remove the filter, then clean out lint, debris, or foreign objects.
  5. Inspect the drain hose behind the machine for kinks and remove any blockages.

DIY Fix Reset the Machine

  1. After cleaning, plug the washer back in.
  2. Turn it off and wait a few minutes to allow the control system to reset.
  3. Restart a short or drain/spin cycle to check if the error persists.

Technician Only Inspect and Service Drain Pump and Internal Components

  1. Remove the back or bottom panel to access the drain pump.
  2. Check the pump impeller for obstructions or damage.
  3. Test the pump motor and electrical connections.
  4. If the pump is faulty, replace with OEM‑specified part.

Parts needed: drain pump assembly, hose clamps, possibly new drain hose

Technician Only Check Pressure/Water Level Sensor and Control Connections

  1. Access the suspension and pressure switch assembly.
  2. Inspect the pressure tube and switch for blockage or defects.
  3. Test sensor functionality with appropriate tools.
  4. Replace sensor if defective and verify wiring integrity.

Parts needed: pressure switch/level sensor, tubing

🛑 When to Call a Pro:
  • If cleaning and basic checks do not clear the error
  • If water leaks are present
  • If internal components like drain pump or pressure sensors appear severely damaged
  • If you are unsure about safely accessing internal parts

Technical Specifications

wattage 120W
component Drain Pump
resistance 30-50 ohms
part_number CANDY 41016673
voltage_rating 230V AC

Common Questions

What does E21 error mean on Candy washing machine?

E21 error indicates a drainage issue, often leading to water not draining at the end of the cycle.

Can I fix Candy washing machine E21 error myself?

Yes, you can check and clean the drain filter and hose or reset the machine.

How much does it cost to fix E21 error?

Repair costs for the E21 error range from €50 to €200+, depending on parts and labor.

When should I call a technician for E21?

Call a technician if basic checks do not resolve the error or if there are water leaks.

Sources & References

Data last verified: 2026-04-14

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