Samsung Washing Machine: not draining and not filling
What is this symptom?
Is your Samsung washing machine not draining and not filling? This common issue can stem from clogged filters, kinked hoses, or a faulty water inlet valve. Understanding the causes can help you troubleshoot effectively.
Important Tips for Samsung Models
- Official Samsung guides note that both fill and drain issues often relate to clogged filters and twisted hoses; check specific error codes like 4C/4E on displays.
Possible Causes
Clogged inlet or drain filters
How to Identify: Visible debris when inspecting inlet hose filters; water remains in drum after cycle; slow/no drain at filter access.
Part: Inlet filter screens, drain pump filter
Kinked, twisted or blocked hoses
How to Identify: Hose visibly bent or folded; water fails to fill or drain despite supply on; no error codes related to sensors.
Part: Water inlet hoses, drain hose
Incorrect hose installation height or position
How to Identify: Drain hose inserted too deep in standpipe or too high, causing siphoning/back pressure.
Part: Drain hose
Water inlet valve malfunction
How to Identify: No water enters drum while hoses and supply are ok; multimeter test shows no continuity or valve doesn’t open.
Part: Water inlet valve(s)
Drain pump jammed or failed
How to Identify: Humming sound without draining; debris found in pump housing; pump impeller stuck.
Part: Drain pump assembly
Control board or sensor malfunction
How to Identify: No error codes after filter/hoses/pump checks, erratic behavior persists.
Part: Control board or water level sensor
DIY Solutions
Clean inlet and drain filters
- Turn off power and water supply.
- Disconnect inlet hoses and inspect filter screens for debris. Clean with brush.
- Access drain pump filter (front bottom panel), unscrew and clean debris.
- Reassemble and test machine.
Inspect and straighten hoses
- Turn off power and water.
- Check water inlet and drain hoses for kinks or twists.
- Straighten or reposition hoses ensuring proper routing.
- Restart machine to test.
Next step
Choose the next step for not draining and not filling
Confirm the diagnosis before ordering. An error code can identify the system involved, but it does not prove that a specific part has failed.
Most relevant component to inspect
Drain Pump
Pumps waste water out of the appliance during the drain cycle.
- Typical part-only price
- $35 - $80
- DIY difficulty
- Easy
- Estimated time
- 15-30 mins
Where can I find the model number?
Check the rating label around the door, lid, frame, rear panel, or inside the appliance cabinet. Use the complete model number, including suffixes.
Verify the complete model and part number on the retailer's compatibility page before ordering.
Other parts options
Check related components first; use model search as a fallback.
Drain Hose
Carries waste water from the drain pump to your home's standpipe or sink drain.
Water Inlet Valve
Controls the flow of hot and cold water into the appliance.
Pressure Switch
Detects the water level inside the tub and signals when to start or stop filling.
Model-compatible Washing Machine parts
Enter the complete model number to browse compatible replacement parts. This is a model-based parts search, not a diagnosis that a specific component failed.
Affiliate disclosure: As an Amazon Associate I earn from qualifying purchases. We may earn a commission from other qualifying purchases or service requests made through links on this page, at no additional cost to you. Recommendations are based on repair relevance, not commission rate.
Optional routine care
Maintenance supplies
These products support cleaning or routine upkeep. They are separate from the possible repair components above and are not claimed to fix this error code or symptom.
Washing Machine Cleaner Tablets
Routine tub-cleaning supplies for residue and odor control. They do not repair a mechanical, drainage, or electronic fault.
Braided Washer Inlet Hoses
A maintenance replacement option for visibly worn external fill hoses. Verify thread size, length, and hot/cold connection requirements.
Washer Drain Hose Holder
Helps secure an external drain hose at the standpipe. It does not correct an internal pump or control fault.
Affiliate disclosure: As an Amazon Associate I earn from qualifying purchases. Recommendations are based on routine-care relevance, not commission rate.
Professional Repairs
Replace water inlet valve
Replace drain pump
Control board/sensor repair or replacement
When to Call a Professional
Preventive Maintenance
-
Clean inlet and drain filters: Filter clog-related filling and draining issues
Frequency: every 3 months -
Inspect hoses for bends/kinks: Flow restriction leading to no fill/no drain
Frequency: yearly
Frequently Asked Questions
Why is my Samsung Washing Machine not draining and not filling?
How do I fix Samsung Washing Machine not draining and not filling myself?
How much does it cost to fix not draining and not filling?
When should I call a technician for not draining and not filling?
References & Sources
Community Analytical Insights
Guidance from available sources; statistical claims are shown only for samples of at least 10 discussions
Common Issues Reported by Users
- Clogged drain filter or hose
- Faulty water inlet valve
- Malfunctioning control board
User Suggested Solutions
-
Check and clean the drain filter and hose. Unplug the machine, locate the drain filter (usually at the front bottom), remove it, and clean any debris. Also, check the drain hose for kinks or clogs.
-
Inspect and replace the water inlet valve if necessary. Unplug the washer, turn off the water supply, and remove the back panel to access the valve. Test it with a multimeter for continuity and replace if faulty.
-
Test the control board for issues. This may require a professional diagnostic tool. If the board is malfunctioning, it will need to be replaced, which is best handled by a technician.
Limited-source guidance; percentages and success-rate claims are not shown
View
Sources
Data compiled from real discussions on r/appliancerepair and r/Appliances:
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