Samsung Washing Machine: not draining and not filling

Professional Repair Guide

What is this symptom?

Is your Samsung washing machine not draining and not filling? This common issue can stem from clogged filters, kinked hoses, or a faulty water inlet valve. Understanding the causes can help you troubleshoot effectively.

Urgency: Medium

Important Tips for Samsung Models

Official Samsung guides note that both fill and drain issues often relate to clogged filters and twisted hoses; check specific error codes like 4C/4E on displays.

Possible Causes

Clogged inlet or drain filters

How to Identify: Visible debris when inspecting inlet hose filters; water remains in drum after cycle; slow/no drain at filter access.

Part: Inlet filter screens, drain pump filter

Kinked, twisted or blocked hoses

How to Identify: Hose visibly bent or folded; water fails to fill or drain despite supply on; no error codes related to sensors.

Part: Water inlet hoses, drain hose

Incorrect hose installation height or position

How to Identify: Drain hose inserted too deep in standpipe or too high, causing siphoning/back pressure.

Part: Drain hose

Water inlet valve malfunction

How to Identify: No water enters drum while hoses and supply are ok; multimeter test shows no continuity or valve doesnâ€™t open.

Part: Water inlet valve(s)

Drain pump jammed or failed

How to Identify: Humming sound without draining; debris found in pump housing; pump impeller stuck.

Part: Drain pump assembly

Control board or sensor malfunction

How to Identify: No error codes after filter/hoses/pump checks, erratic behavior persists.

Part: Control board or water level sensor

DIY Solutions

Clean inlet and drain filters

Moderate 20-40 minutes

Tools Needed: screwdriver, bucket, towels

Turn off power and water supply.
Disconnect inlet hoses and inspect filter screens for debris. Clean with brush.
Access drain pump filter (front bottom panel), unscrew and clean debris.
Reassemble and test machine.

⚠️ Safety First: Ensure power is off before accessing filters

Inspect and straighten hoses

Easy 10-20 minutes

Turn off power and water.
Check water inlet and drain hoses for kinks or twists.
Straighten or reposition hoses ensuring proper routing.
Restart machine to test.

Professional Repairs

Replace water inlet valve

Estimated Cost: $50 - $150

Replace drain pump

Estimated Cost: $60 - $200

Control board/sensor repair or replacement

Estimated Cost: $150 - $400

When to Call a Professional

Water still does not fill or drain after cleaning filters and checking hoses

Pump or valve suspected faulty or electrical component issues

Error codes related to sensors or control board

Preventive Maintenance

Clean inlet and drain filters: Filter clog-related filling and draining issues
Frequency: every 3 months
Inspect hoses for bends/kinks: Flow restriction leading to no fill/no drain
Frequency: yearly

Frequently Asked Questions

Why is my Samsung Washing Machine not draining and not filling?

Common causes include clogged filters, kinked hoses, or a malfunctioning water inlet valve.

How do I fix Samsung Washing Machine not draining and not filling myself?

You can clean inlet and drain filters or inspect and straighten hoses to resolve the issue.

How much does it cost to fix not draining and not filling?

Professional repairs can cost between $50 - $400 depending on the issue, such as replacing the inlet valve or drain pump.

When should I call a technician for not draining and not filling?

If DIY solutions do not work, or if there are complex issues like control board malfunctions, it's best to call a technician.

References & Sources

What to do when my washing machine does not fill up or drain? Official

Community Analytical Insights

Analysis based on real user discussions from appliance repair communities

Can I Fix This Myself?

75%

DIY Success Rate Difficulty: Either

Common Issues Reported by Users

Clogged drain filter or hose
Faulty water inlet valve
Malfunctioning control board

User Suggested Solutions

Check and clean the drain filter and hose. Unplug the machine, locate the drain filter (usually at the front bottom), remove it, and clean any debris. Also, check the drain hose for kinks or clogs.
Inspect and replace the water inlet valve if necessary. Unplug the washer, turn off the water supply, and remove the back panel to access the valve. Test it with a multimeter for continuity and replace if faulty.
Test the control board for issues. This may require a professional diagnostic tool. If the board is malfunctioning, it will need to be replaced, which is best handled by a technician.