Westinghouse Water Heater Error 38
⚡ Quick Answer: The Westinghouse Water Heater error 38 indicates an ignition failure, which can lead to a lack of hot water and unusual clicking sounds during ignitio... ✅ DIY Fixable
What Does Error 38 Mean?
The Westinghouse Water Heater error 38 indicates an ignition failure, which can lead to a lack of hot water and unusual clicking sounds during ignition attempts. This error may stem from a control or data storage issue, typically related to the control board, affecting the heater's normal operation.
Common Symptoms:
- Error 38 displayed on control panel
- Unit may not operate normally when code appears
Possible Causes
- Control data storage error (control board related) (medium)
How to Fix Error 38
DIY Fix Clear Error and Restart Water Heater
- Press the Power button on the unit or control panel to clear the error code.
- Turn the water heater off, wait at least 1–2 minutes, then turn it back on to see if the error reappears.
- Observe whether normal operation is restored after restart.
Technician Only Diagnose and Repair Control and Data Storage Issues
- Inspect the main control board for signs of fault or malfunction.
- Verify connections and wiring to the control board are secure and free of corrosion or damage.
- Replace the main control board if repeated data storage errors occur.
- Test the unit after repair to confirm error resolution.
Parts needed: Main control board, Wiring/connectors related to control board
- If Error 38 persists after clearing and restarting
- If water heater does not operate normally after restart
- If signs of electrical issues (burn marks, unusual noises) are present
Next step
Choose the next step for 38
Confirm the diagnosis before ordering. An error code can identify the system involved, but it does not prove that a specific part has failed.
Most relevant component to inspect
Wiring Harness
Connects controls, sensors, motors, and other electrical components inside the appliance.
- Typical part-only price
- $20 - $120
- DIY difficulty
- Medium
- Estimated time
- 30-90 mins
Where can I find the model number?
Check the rating label around the door, lid, frame, rear panel, or inside the appliance cabinet. Use the complete model number, including suffixes.
Verify the complete model and part number on the retailer's compatibility page before ordering.
Other parts options
Check related components first; use model search as a fallback.
Model-compatible Water Heater parts
Enter the complete model number to browse compatible replacement parts. This is a model-based parts search, not a diagnosis that a specific component failed.
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Technical Specifications
| wattage | Not applicable |
|---|---|
| component | Igniter Assembly |
| resistance | Typically 10-20 ohms |
| part_number | Common part number varies by model |
| voltage_rating | 120V AC |
Common Questions
What does 38 error mean on Westinghouse Water Heater?
Error 38 signifies an ignition failure, often due to a control data storage issue.
Can I fix Westinghouse Water Heater 38 error myself?
Yes, you can try clearing the error and restarting the unit.
How much does it cost to fix 38 error?
Repair costs range from $150 to $500, depending on parts and labor.
When should I call a technician for 38?
Call a technician if the error persists after clearing, or if you notice electrical issues.
Data last verified: 2026-07-22
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