Hisense Washer Dryer: making loud crunching sound

Professional Repair Guide

What is this symptom?

Is your Hisense washer dryer making a loud crunching sound during spin or agitation cycles? This noise, often resembling metal-on-metal impacts, can be caused by an unbalanced load, foreign objects in the drum, or worn drum bearings. Addressing these issues promptly can prevent further damage and restore quiet operation.

Urgency: Medium

Important Tips for Hisense Models

Hisense documentation specifically advises checking pump filter for debris and ensuring machine is level to avoid noise. (

Possible Causes

Unbalanced or uneven load causing drum impact noise

How to Identify: Noise occurs during spin, especially with small or uneven loads; redistributing laundry may momentarily reduce noise

Part: Drum/Load distribution

Foreign objects trapped in drum or pump

How to Identify: Metallic crunching correlating with object movement; removing coins or debris from the pump filter often stops noise

Part: Pump filter / drum interior

Worn or damaged drum bearings

How to Identify: Rough or grinding feel when manually spinning drum and persistent loud noise despite load adjustments

Part: Drum bearings

Faulty suspension or shock absorbers

How to Identify: Excessive vibration during spin with banging or knock-like noise; machine moves or rocks

Part: Suspension dampers/shock absorbers

Loose or broken drum support components (spider arm, bolts)

How to Identify: Noise similar to crunching or banging during rotation and drum feels unstable

Part: Drum support assembly

DIY Solutions

Redistribute laundry to balance load

Easy 2-5 minutes

Pause the cycle.
Open drum and evenly distribute laundry weight.
Restart machine to see if noise reduces or stops.

⚠️ Safety First: Do not open door mid-spin until drum stops completely.

Check drum and pump for foreign objects

Moderate 10-20 minutes

Tools Needed: Screwdriver

Unplug machine.
Locate and remove pump filter (refer to manual).
Clear any debris or objects found and check drum manually for items.
Reassemble and test machine.

⚠️ Safety First: Ensure power is disconnected before accessing internals.

Level the machine

Easy 5-10 minutes

Tools Needed: Level tool (optional)

Check that machine stands evenly on the floor.
Adjust feet to ensure machine is level.
Test with a small load.

Professional Repairs

Replace drum bearings

Estimated Cost: $150 - $350

Replace suspension dampers/shock absorbers

Estimated Cost: $100 - $250

Inspect and repair drum support assembly

Estimated Cost: $200 - $400

When to Call a Professional

Noise persists after load balancing and debris removal

Drum feels rough when spun manually

Excessive vibration or movement during spin cycle

Preventive Maintenance

Clean pump filter and check for debris: Noise due to foreign objects and pump obstruction
Frequency: monthly
Ensure proper load distribution and machine leveling: Imbalance noise and vibration-related issues
Frequency: Every load

Frequently Asked Questions

Why is my Hisense Washer Dryer making loud crunching sound?

Common causes include unbalanced loads, foreign objects, worn drum bearings, or faulty suspension components.

How do I fix Hisense Washer Dryer making loud crunching sound myself?

Try redistributing laundry, checking for foreign objects, and leveling the machine to reduce noise.

How much does it cost to fix making loud crunching sound?

Professional repairs can range from $100 to $400, depending on the issue.

When should I call a technician for making loud crunching sound?

If DIY solutions don't resolve the issue or if you suspect serious damage, it's best to consult a technician.

References & Sources

Hisense noisy or jumping washer dryer support Official
New Hisense washing machine sometimes bangs on spins Community

Community Analytical Insights

Analysis based on real user discussions from appliance repair communities

Can I Fix This Myself?

70%

DIY Success Rate Difficulty: Either

Common Issues Reported by Users

Foreign objects (coins, buttons, etc.) trapped in the drum or pump
Worn or damaged drum bearings
Faulty drive belt or motor coupling

User Suggested Solutions

Check for foreign objects: Unplug the washer dryer, open the door, and inspect the drum for any visible items. Remove any found objects. Also, check the drain pump filter for blockages.
Inspect and replace drum bearings: Unplug the unit, remove the front or back panel, and check the bearings for wear. If damaged, replace them with new ones.
Examine and replace the drive belt or motor coupling: After unplugging the machine, access the motor area, check the belt for wear or damage, and replace it if necessary.